The best replacement for shoretel is cisco.

The best alternatives to shoretel are rated as following:
★★★★★  cisco
★★★★  avaya
★★★★  mitel
★★  fonality
★★  nec
★  lync
★  allworx
★  asterisk
★  nortel
★  3cx
★  ringcentral
★  cisco voip
★  altigen
★  interactive intelligence
★  cudatel
  switchvox
  zultys
  3com
  mitel 5000
  avaya ip office
  8x8
  inter tel
  esi
  ip office

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Google Trends

Scale is based on the average worldwide traffic of shoretel in all years. Click on graph for more.
shoretel
cisco
avaya