The best replacement for call center is contact center.

The best alternatives to call center are rated as following:
★★★★★  contact center
★★★★  bpo
★★  help desk
★★  call centre
★  service desk
★  outbound call center
★  gma
★  customer care
  call center
  cisco call center
  outsource
  outbound

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Google Trends

Scale is based on the average worldwide traffic of call center in all years. Click on graph for more.
call center
contact center
bpo