The best replacement for zendesk is getsatisfaction.

The best alternatives to zendesk are rated as following:
★★★★★  getsatisfaction
★★★★★  freshdesk
★★★★  desk
★★★  jira
★★★  spiceworks
★★★  help scout
★★★  connectwise
★★  service cloud
★★  assistly
★★  service now
★★  uservoice
★★  osticket
★★  salesforce
★★  kayako
★★  intercom
★  autotask
★  tender
★  tenderapp
★  parature
★  sysaid
★  otrs
★  remedy
  fresh desk
  zoho support
  desk.com
  request tracker

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Google Trends

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zendesk
getsatisfaction
freshdesk